Can you record that telephone conversation?
Yes...but it is common courtesy
to let the person on the other end of the line know that you'll
You may have heard that you need
to sound a beep-tone every 15 seconds or so, but that may not
be necessary. Verbal notification at the beginning of the taped
conversation should be adequate. However, in some instances local
regulations vary, so you should check with your utilities commissionjust
to be sure.
Courtesy would also dictate sensitivity
to those callers who request that you not record their conversation.
Some people are uncomfortable with the idea of being recorded,
just as some are uneasy in front of a camera. Still have questions?
Just e-mail us at firstname.lastname@example.org.
We'll be happy to help you in any way we can.
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