| "When I needed a new phone, I visited the Hello Direct web site. I had a question about one of the phones, so I sent an e-mail message. I got such a speedy reply, I decided to order online for the first time. I feel like I've discovered the greatest thing in the world! It's so easy, and my phone was shipped overnight. I am very satisfied." |
Joe E. Thomas
Tampa, FL |
|
| "I was in the market for a new phone when one of our clients suggested checking with Hello Direct on the web. I browsed the site, then called Customer Service with a question about one of the phones. When I got a fast and informative response, I ordered the phone. I was amazed when it came the next day. I'm very pleased with Hello Direct's service." |
DeAnne Soriano
Office Manager
Acupuncture Office of Yu Zhang, L. Ac.
Pasadena, CA |
|
"I had been at my company almost 3 years when I was asked to order replacement parts for a Hello Direct headset which was purchased prior to my employment. I knew it would be difficult to find the original paperwork, so I called the company at the number on a catalog they had sent me. I was impressed with how quickly they were able to identify just what I needed, based on records they had from our original order placed over 3 years prior! And, the parts arrived just when they said they would.
"I also decided to take advantage of the 30-day risk-free return policy to try another product. When it did not turn out to be exactly what I needed I called to request a pickup. The person I spoke with was very courteous, provided me with a return number, and the item was picked up on schedule, without a hassle.
"It is so nice to do business with a company that actually does what it says it's going to do." |
Joanne M. Kellenbeck
Administrative Support
Pacific Republic Mortgage
Medford, OR |
|
| "I love the freedom my cordless headset gives me to move about the building. When it stopped working one day, I called your service line. Your rep tried to solve the problem over the phone. When that didn't work he immediately sent a replacement. My new headset arrived the next morning! I've never had service this good anywhere else. Thank you!" |
Dixie Skidmore
Executive Secretary
Intermountain Centers for Human Development
Tucson, AZ |
|
"This is the first time I've ever used a headset, and I absolutely love it! I am on the phone a lot and it is so nice not to have to pick up the receiver. I just push a button. My hands are free, so I can look things up on the computer or check files while I talk. Before I had to hold the handset on my shoulder and my neck was getting really sore.
"I'm slightly hearing impaired, and I notice that I can hear much better with sound coming in both ears through the Ultralight® Dual, too. It also cuts background noise, so I can focus my full attention on my call—even when people are coming in and out of my office.
"I have never had anything but excellent service from Hello Direct. I have placed a lot of orders, so I have spoken with a lot of different people. Everyone has been wonderful—very friendly and cooperative." |
Joyce Martin
Facilities Assistant
FT Energy
Boulder, CO |
|
"We've been using Solo® headsets in our organization for several years, and our people really like them. Once, while the people in a new department were waiting for us to order their Solos, they had to use some other headsets that we had tucked away somewhere. They were really complaining, saying the callers sounded like they were talking from inside a tin can! They were quite glad when the new Solos arrived.
"More recently, I called Hello Direct to order Solos for a new site. I learned that the model we had been using was obsolete. The Customer Service Rep suggested we try a new model, and was very nice about working with me to make sure it met our needs and budget. The new Solos were in our office the next morning—at no extra charge. Very nice!" |
Heather Johnson
Admin Assistant, Operations
Premier Medical Group
Clarksville, TN |
|
"We have nine call centers in the Midwest, so we use a lot of telephone products. We're glad we can rely on the Hello Direct Corporate Accounts group to be so responsive to our needs. Our orders are turned around quickly, and if there is ever any issue it's always taken care of right away.
"I especially like having one rep to work with because he's gotten to know me and he understands my business. He keeps me in mind when new products are introduced, and calls me immediately if he sees something that will solve a particular problem we're experiencing.
"He also helps us after we've received our products, if we have questions or need assistance getting something set up. He's very knowledgeable, but will also quickly connect us to a technical support expert if we need help beyond what he can provide." |
Gary Cohen
President
ACI Telecentrics
Minneapolis, MN |
|
"We're a long way from anywhere, so when I needed a phone, I called Hello Direct. Before entering my order, the sales rep took time to make sure the phone I had selected was the right one for my needs. I really appreciated the concern, and felt a lot more confident about my choice after we talked. I was already impressed with your outstanding service when my phone arrived the next morning. Wow!
"This 2-line cordless phone is an excellent business tool, too. It gives me a lot of freedom, and the sound quality is great. I can take the handset down the street, and it sounds as clear as if it were right next to the base. I'm so pleased, I plan to add more handsets to my setup and get rid of all my other phones." |
Bess Huff
Owner
Business Aid Service
Heavener, OK |
|
| "Hello Direct's customer service is incredible! I called to report a problem I had with my headset after I had used it for about a year. The rep I spoke with was very nice and, promised to send a replacement free of charge. My new headset arrived from across the country the very next day. Both my boss and I were blown away. I can't say enough good things about you." |
Emily Leger
Receptionist
The Young Adult Institute
New York, NY |
|
